AWS AI Sales-Assistant Professional Services Engagement

Engagement Overview & AWS Delivery Model

This professional service helps companies with large product portfolios enhance their sales operations by deploying AI-powered sales assistant chatbots.

Delivered as a productized consulting package leveraging AWS managed services in your environment, the solution automates product recommendations, offer generation, and customer query handling by combining AWS AI services, enterprise data, and e-commerce platforms.

Key Capabilities of Our AWS Professional Service

AI-Driven Product Recommendation Service

Design and implement recommendation logic based on keywords, conditions, and customer-specific scenarios.
Configure intelligent follow-up questioning to refine suggestions.
Enable complementary product recommendations to increase upsell and cross-sell potential.

Centralized Knowledge & Insights Service

Build and populate a centralized knowledge base from PDFs, APIs, and website content.
Implement monitoring processes with AI response quality ratings to continually improve performance.

Automated Offer Creation Service

Set up automated workflows to generate customer-ready PDF proposals within minutes.

Seamless System Integration Service

Integrate directly with ERP and e-commerce platforms to ensure synchronized and consistent data across all channels.

Inside the Architecture

Behind the scenes, the solution is powered by a robust, secure, and scalable AWS environment.

The architecture (see diagram) uses:

Amazon Textract processes PDF content into structured, searchable data
AWS Lambda automates web scraping and ETL transformations
Amazon S3 stores both staging and master data

Amazon Bedrock Knowledge Bases enable semantic search and embeddings for more accurate answers
Aurora Serverless manages structured product data storage
AWS Fargate with ALB keeps web applications highly available

Amazon ECR manages container images
Cloudflare handles DNS and proxy services
AWS Cognito / SSO provides secure user management and access control

Fit & High-Impact Use Cases

The AWS AI Sales Assistant is built for organizations where sales success depends on speed, accuracy, and the ability to handle large, complex product catalogs. It’s especially valuable for companies that need to connect AWS-native AI directly into their ERP and e-commerce platforms.

Whether your team is distributed, working remotely, or operating in regulated industries, this solution delivers centralized product knowledge, faster quote creation, and strategic product promotion, all while maintaining security, compliance, and control over your data.

Ideal for:

Medium to large enterprises managing 1,000+ SKUs or complex product configurations.
Organizations already on AWS (or planning to migrate) that want to leverage AWS-native AI without building from scratch.
Businesses using ERP and e-commerce systems that need tight, reliable integration with sales workflows.
Distributed or remote sales teams that require consistent, centralized product knowledge and offer creation tools.
Companies in regulated industries seeking AI enhancements while maintaining full control over data residency, security, and compliance.

Best used for:

Large or complex product catalogs - Implementing AI-powered recommendations to help sales teams quickly locate, configure, and suggest the right products.
Faster onboarding of sales teams - Providing instant access to verified product knowledge, pricing, and recommendations to shorten ramp-up time.
Strategic product promotion - Configuring AI to prioritize specific products, bundles, or offers in line with sales objectives.
Accelerated quote generation - Automating creation of customer-ready proposals in minutes from integrated ERP and e-commerce data.

AWS-Native Advantages for Engineering Leaders

Managed AWS services minimize manual operational overhead

Highly available, auto-scalable infrastructure across multiple AZs

End-to-end AI and data automation with AWS Bedrock, Textract, and serverless ETL

Integrated security through IAM roles, private networking, and SSO

Related Service:

Custom AI Assistant

Learn how our Custom AI Assistant productized service delivers similar AWS-native capabilities, fully tailored to your business needs