Our Quality Policy
The ongoing goal of BitStone s.r.l. is to provide high quality services and ensure customer satisfaction. This achievement will result in securing efficiency, a strong customer focus and long-term sustainability and profitability within the organisation.
The management team will show leadership and commitment and is responsible for establishing, implementing, integrating and maintaining the quality management system in order to satisfy the requirements of the international standard ISO 9001:2015.
We undertake to ensure sufficient resources are made available to achieve this and ensure through communication, engagement, practical example and training that quality is the aim of all members of the organisation.
Through direction and support, each employee will have a proper understanding of the importance of the quality management system, their responsibility in contributing to its effectiveness and its direct relevance to the success of the organisation.
Equally every employee is responsible for and will be trained to perform the duties required by their specific role within the organisation.
The organisation has a policy of promoting continual improvement and setting of quality objectives in line with the framework laid down within the ISO 9001:2015 standard. These objectives will address the risks and opportunities within the organisation as determined by top management.
The quality management system will be monitored, measured, evaluated and enhanced regularly under top management responsibility, with regular reporting and communication of the status and effectiveness at all levels.