Custom AI Assistant Services
Turn your business intelligence into instant answers, actionable insights, and new opportunities for growth.
Key Challenges a Custom AI Agent Solves
Challenges
How our custom AI Agent helps
1. Teams spend valuable time searching through documents, systems, and asking colleagues for information.
Instant, conversational retrieval from the business database.
2. Information is inconsistent or outdated across different departments or channels.
Centralized, verified knowledge that’s always up-to-date.
3. Generic AI tools give incomplete, irrelevant, or risky answers.
Domain-trained AI that uses your organization’s trusted, secure data, rules, and workflows, while ensuring your information stays safe and private.
4. Missed opportunities to act on historical data, trends, or patterns.
AI that leverages past interactions, analytics, and context to surface insights and recommendations.
5. Difficult onboarding for new employees due to scattered knowledge.
24/7 intelligent assistant that guides and informs with consistent, accurate answers.
Key Challenges a Custom AI Agent Solves
Challenges
1. Teams spend valuable time searching through documents, systems, and asking colleagues for information.
2. Information is inconsistent or outdated across different departments or channels.
3. Generic AI tools give incomplete, irrelevant, or risky answers.
4. Missed opportunities to act on historical data, trends, or patterns.
5. Difficult onboarding for new employees due to scattered knowledge.
How our custom AI Agent helps
Instant, conversational retrieval from the business database.
Centralized, verified knowledge that’s always up-to-date.
Domain-trained AI that uses your organization’s trusted, secure data, rules, and workflows, while ensuring your information stays safe and private.
AI that leverages past interactions, analytics, and context to surface insights and recommendations.
24/7 intelligent assistant that guides and informs with consistent, accurate answers.
What an AI Assistant Is
A custom AI assistant turns your company’s documents, databases, and internal expertise into a single intelligent interface. It retrieves precise information, understands context, and delivers answers and recommendations that drive faster decisions, greater efficiency, and business growth.
How It Supports Your Team
An AI agent is designed to be a powerful tool for your team members, helping them focus on what matters most while reducing time spent on routine or repetitive tasks, like searching through heavy documentation, product specs, or policy manuals.
It brings information to the right person at the right moment, making everyday work more efficient, while also offering your organization an edge to move faster, serve customers better, and create space for growth.
Sales Representatives
Sales reps can instantly find the best suitable product for a client’s request, even with hundreds or thousands of existent options, without the time loss of going through spreadsheets, systems and product specs.
Technical support agents
Technical support agents get quick, reliable answers from manuals, FAQs, or past tickets, without time spent to manually browse through heavy documentation.
New hires
New hires can onboard quickly by asking the assistant questions instead of waiting for a colleague’s guidance.
HR teams
HR teams can answer employee questions about policies, benefits, or procedures consistently, without repetitive manual work.
Procurement staff
Procurement staff can compare supplier options, terms, or past orders in seconds, streamlining purchasing decisions.
Managers and decision-makers
Managers and decision-makers can get instant summaries of reports, trends, or performance data without digging through multiple systems.
How it Works
Data Sources
ERP, CRM, e-commerce, product databases, manuals, PDFs, policies, support tickets, internal wikis.
Knowledge Base
Structured and unstructured data prepared, cleaned, tagged, and indexed.
RAG Pipeline
(Retrieval-Augmented Generation)
Retrieves relevant pieces and combines them with advanced AI reasoning.
Chat / Interface Layer
Web widget, internal chat tool, API integration, CRM plugin or mobile app.
Business Value & Growth
Faster decisions, improved efficiency, higher sales opportunities, and stronger customer satisfaction.
Output
Accurate, context-aware answers, insights, and recommendations for employees, customers, or partners.
RAG Pipeline
(Retrieval-Augmented Generation)
Retrieves relevant pieces and combines them with advanced AI reasoning.
How it Works
Data Sources
ERP, CRM, e-commerce, product databases, manuals, PDFs, policies, support tickets, internal wikis.
Knowledge Base
Structured and unstructured data prepared, cleaned, tagged, and indexed.
RAG Pipeline
(Retrieval-Augmented Generation)
Retrieves relevant pieces and combines them with advanced AI reasoning.
Chat / Interface Layer
Web widget, internal chat tool, API integration, CRM plugin or mobile app.
Business Value & Growth
Faster decisions, improved efficiency, higher sales opportunities, and stronger customer satisfaction.
Output
Accurate, context-aware answers, insights, and recommendations for employees, customers, or partners.
RAG Pipeline
(Retrieval-Augmented Generation)
Retrieves relevant pieces and combines them with advanced AI reasoning.
Business Benefits
Unlike generic AI tools, your assistant is built around your data and goals, so every answer adds value:
Why Choose Custom vs. Off-the-Shelf
A tailored AI assistant delivers advantages that generic tools can’t match, because it’s designed entirely around your business - your data, your processes, and your goals. It’s built on your trusted information, aligned with your workflows, and seamlessly integrated into the systems you already use.
The result is an assistant that provides relevant, secure, and actionable answers, offering your business a competitive edge in speed, accuracy, and customer experience.
01
Tailored to your domain
Understands your exact terminology, workflows, and priorities.
02
Security and privacy by design
Your data stays in your environment with access fully controlled.
03
Controlled & Verified Answers
Responds only from trusted, approved information.
04
Full integration
Connects seamlessly with your systems (ERP, CRM, PIM, e-commerce, internal tools).
05
Scalable and adaptable
Grows with your data, users, and evolving business needs.
06
Feature ownership
You can add or remove capabilities without waiting for a vendor’s roadmap.
07
Brand-aligned tone and messaging
Communicates in your style with a consistent brand voice.
08
Security & compliance
Keep everything in your own cloud or on-pre environment, aligned with EU/US data regulations.
09
Workflow automation
AI not just answering questions, but can be further developed to trigger internal actions (creating orders, escalating tickets, updating CRM).
10
Scalability without per-seat/ per-message limits
Cheaper long-term if usage is high.
Our Process
Our fixed-scope and predictable costs approach is designed to deliver a secure, business-ready solution in weeks. You get a fully operational, domain-trained assistant tailored to your organization’s needs with clear timelines and results.
Typical delivery: 4-5 weeks from project start.
Typical delivery:
4-5 weeks from project start
Optional Add-Ons
We have extensive knowledge and experience within the following technology stacks:
Why Choose Bitstone to Develop a Tailored AI Agent
Flexible collaboration and transparent communication.
Strong technical know-how in AI and integrations.
Proactive approach with actionable recommendations.
End-to-end support from design to optimization.
For organizations with unique processes and specialized product knowledge
Meets strict compliance, security, and data residency requirements.
Complete integrations with ERP, CRM, and engineering platforms.
Tailored solutions for diverse operational environments.
Custom AI-As Fast and Predictable as SaaS, With None of the Limits
When people think about custom AI versus SaaS, a few assumptions about cost, timelines, and complexity tend to come up. Our delivery model is built to capture the advantages of both, while removing the limitations.
Myth
Reality
Custom AI is too expensive compared to SaaS.
Delivered as a productized service with clear scope and predictable pricing - no runaway costs. Long-term ROI is higher with no per-seat or usage fees, and full ownership of the system
It will take too long to implement.
A proven, repeatable delivery process ensures go-live in 4–5 weeks. Critical features can roll out first, with enhancements layered in matching SaaS speed but with tailored precision.
Custom means more maintenance headaches.
Managed as an ongoing service, with proactive updates and monitoring included. You decide when and how to update, with no disruptive, forced vendor changes.
It will overburden our IT team.
Delivered with intuitive admin tools and dashboards so non-technical staff can manage it. Can be fully managed externally, freeing internal teams to focus on core work.
Custom AI-As Fast and Predictable as SaaS, With None of the Limits
When people think about custom AI versus SaaS, a few assumptions about cost, timelines, and complexity tend to come up. Our delivery model is built to capture the advantages of both, while removing the limitations.
Myth:
Custom AI is too expensive compared to SaaS.
Reality:
Delivered as a productized service with clear scope and predictable pricing - no runaway costs. Long-term ROI is higher with no per-seat or usage fees, and full ownership of the system
Myth:
It will take too long to implement.
Reality:
A proven, repeatable delivery process ensures go-live in 4–5 weeks. Critical features can roll out first, with enhancements layered in matching SaaS speed but with tailored precision.
Myth:
Custom means more maintenance headaches.
Reality:
Managed as an ongoing service, with proactive updates and monitoring included. You decide when and how to update, with no disruptive, forced vendor changes.
Myth:
It will overburden our IT team.
Reality:
Delivered with intuitive admin tools and dashboards so non-technical staff can manage it. Can be fully managed externally, freeing internal teams to focus on core work.
Industry Use Cases
E-commerce & Retail
Online stores and retailers handle huge product catalogs, customer requests at all hours, and complex logistics. An AI assistant can suggest the right product to a shopper or sales representative, answer questions instantly through 24/7 support, and even track orders or inventory in real time.
Internal Sales
Sales reps often juggle product specs, pricing sheets, and client requests across multiple systems. A custom AI assistant gives them instant access to the right details, learns the nuances of their industry (like dental or industrial equipment), and helps speed up the sales cycle. Instead of chasing data, reps can focus on building relationships and closing deals.
Legal Services
Lawyers and legal teams spend significant time reviewing documents, researching case law, and handling sensitive client information. An AI assistant can answer questions directly from legal documents, support faster research, and manage secure intake and retrieval of critical files. This frees up time for higher-value legal work and reduces the risk of missing important details.
Healthcare & Pharma
Healthcare professionals rely on accurate, timely access to information. An AI assistant can extract data from clinical and economic reports, answer specialized Health Technology Assessment (HTA) questions, and surface relevant protocols when needed. This helps doctors, researchers, and administrators work more efficiently while supporting better outcomes for patients.
Manufacturing & Engineering
On the production floor, time and accuracy are critical. Technicians and engineers can use an AI assistant to quickly look up equipment manuals, safety procedures, or process documentation. Instead of flipping through binders or searching across systems, they get precise answers on the spot, reducing errors, saving time, and keeping operations running smoothly.
Education & Training
Students, teachers, and administrators all benefit from easier access to knowledge. An AI assistant can answer student questions about coursework, help employees clarify training material, or support administrators with tasks like enrollment and policy guidance. This creates a more responsive learning environment and saves time across the board.