Powering Dental Commerce with AI Agents

What if finding the right information felt as easy as asking an expert?

With complex product catalogs, evolving customer expectations, and increasing pressure to personalize every touchpoint, the dental industry is now more dynamic than ever. As both clinics and consumers look for guidance in the dental market, they expect fast, reliable answers, instead of having to deal with complex documentation and product manuals.

At Bitstone, we build custom AI agents that leverage Retrieval-Augmented Generation (RAG) to transform how your teams and customers access information. Tailored to your business, the AI agents retrieve data from your own documentation, and deliver reliable answers that reduce friction and support faster decision-making across your organization.

Let’s take a look at what this looks like in action.

Smart Product Search That Understands People

Dental product catalogs can be dense and highly technical, which often makes finding the right item difficult, especially for customers unfamiliar with clinical terminology. AI agents with RAG help close this gap by understanding the meaning behind a user’s query, not just the keywords.

These agents can interpret everyday language, clinical symptoms, and multilingual input to return accurate, relevant results, even when the search terms are vague or non-standard. Instead of relying on predefined filters or exact matches, they retrieve product information directly from your documentation, enriched with contextual reasoning.

This enables:

• A faster, and more intuitive product discovery.

• Improved customer experiences.

• Higher accuracy in search results.

In short, RAG-based agents serve as intelligent interfaces to your product knowledge, guiding both customers and staff to the right answers with clarity and confidence.

Upsell & Cross-Sell Intelligence

More than just answering questions, AI agents with retrieval and reasoning capabilities can actively contribute to business growth by surfacing relevant upsell and cross-sell opportunities. These suggestions are tailored in real time based on purchase history, customer type (consumer vs. clinic), and even current inventory or pricing data. Over time, the agent continuously improves its recommendations, leading to higher average order value, better customer retention, and a more personalized, conversion-friendly buying experience.

Enhanced B2B Support for Clinics and Distributors

On the B2B side, AI agents can streamline the everyday operational tasks that often slow sales teams down. They can recommend recurring supply orders based on purchasing patterns, suggest alternative SKUs when items are out of stock, and automatically extract product details from PDFs or internal systems. These agents can also handle technical inquiries — from “What’s the fluoride percentage in our pediatric line?” to “Which gloves meet EU standards for allergen safety?” — providing fast, accurate responses on demand. The AI agents function as expert assistants that enhance productivity, reduce manual work, and ensure your team always has the right information at hand.

Assured Data Privacy and Security

In commercial environments, especially in healthcare-related industries like dentistry, AI adoption comes with valid concerns around privacy, control, and data exposure. That’s why Bitstone builds AI agents that stay inside your environment, keeping your data private, secure, and fully under your control.

Here’s what that means in practice:

• Built on your documentation – internal PDFs, product catalogs, training guides, and support materials form the foundation of the agent’s knowledge.

• Hosted securely – all processing happens within your infrastructure, so your data never leaves your environment.

• Not trained on public data – the agent retrieves information only from the materials you provide, ensuring domain accuracy and full control.

What Else Could an AI Agent Do for You?

Implementing an AI agent trained on your business knowledge can be a foundation for transformation across your commercial operations. Once in place, the same core technology can be extended to support a wide range of use cases, helping teams move faster, serve customers better, and eliminate repetitive manual work.

Some of the possibilities include:

Let’s Build Your AI Agent Together

At Bitstone, we develop custom AI agents for commercial use cases with deep integration, domain-specific understanding, leveraging Retrieval-Augmented Generation (RAG). Your agent can be trained on your materials, integrated into your workflows and scalable across teams, geographies, and use cases.