Data Security and Privacy Statement

About this document

This privacy statement covers all Atlassian products by BITSTONE SRL („we“) and shows how we use and protect the information that our customers („you“) provide to us. By using any of our products or services, you are accepting the practices outlined in this privacy policy.

This privacy policy applies to both personal information (which can be attributed to a specific individual) and non-personal information that is collected by us. We will not share any information with anyone other than our subcontractors, who are also bound by these privacy practices.


We do not have any access to customer data beyond the information provided by Atlassian Marketplace over the course of evaluating or purchasing our products and are not going to change that in the future. Therefore, we do not use this data for e.g. analysis, except for data anonymized by Atlassian. 


Our cloud products for cloud version of Atlassian Jira run on the Heroku cloud platform. Heroku’s physical infrastructure is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Service (AWS) technology. The Amazon servers are located in Ireland and Frankfurt (Germany).

Status information about the Heroku cloud platform can be found here:

Both Heroku and Amazon have published security statements that you can you can find at the following links:

For check of add-ons licenses we need to store instance and license information. These are stored on Amazon servers in Frankfurt (Germany).


If you have any problems using our products, you may contact us over contact form. Depending on the issue we may request log files, which you are free to give to us. All log files, including any data that is transferred with them, are only used to analyze and solve your individual issues, nothing further.

Security vulnerabilities

We continuously strive to keep our products and data secure for you. If you detect any security vulnerability, please contact us and we will immediately find a solution to the issue. 


For products that work with browsers, we may use cookies to store information of the user for the duration of his visit and until his next visit at a later time. A „cookie“ is a small amount of data that is stored on the hard drive of the computer of the user. 

Right to Demand Information

You are entitled to request information on the personalized data saved in respect to you, on the origin of this data as well as on the purpose of the processing at any time.

Amendment of Privacy Policy

We reserve the right to amend this privacy policy at any time. In case of any significant amendment you will be informed via email. 


Contact data provided by the Atlassian Marketplace over the course of evaluating or purchasing our products will be filed and evaluated. This data will, for instance, be used to send relevant information to you, to make using our products more efficient and fun. 

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